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GIFT VOUCHER Delivery & Returns

1. Delivery Notifications

You will receive an email to notify you when your order has been dispatched.

2. Delivery Timescales

Gift Vouchers are processed and posted within one business day of receipt of full payment.

Ian Coley Sporting Ltd. do not currently process vouchers on Saturdays. We are also not currently open on Sundays and Public Holidays. Orders received on these days will be dispatched the next working day with the delivery timescales as above.

While the vast majority of UK locations are valid for next day delivery, there are a few locations which are not covered by the Royal Mail next day delivery service. You can view these locations here.

2.1 International Deliveries

International shipping (Royal Mail International Standard) is free. The delivery timescale is as per Royal Mail – generally 3-5 working days within Europe and 5-7 working days to the Rest of the World. Customs charges for delivery to countries outside the EU may also apply.

3. Postage Method

All orders qualify for free delivery via Royal Mail 1st Class, which usually means your item will usually be delivered 1-2 working days after dispatch.
Optionally, you can choose to have your order delivered before 1pm the following working day for an additional charge of £6.50, or £10.50 if you require delivery on a Saturday.

4. Delivery to business addresses and multiple occupation buildings

Ian Coley Sporting Ltd. allow delivery to alternate delivery addresses including business addresses and places of work. If you do specify a business address for delivery, please ensure that there will be someone available during normal working hours e.g. at reception who can sign for delivery on your behalf as Royal Mail deliver to the address and not necessarily to the named person.

Please note that in a multiple occupation building, anyone in the building is allowed to sign the parcel to confirm its receipt. Royal Mail consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure that the recipient is at the delivery address, or to obtain the delivered parcel from the signatory.

5. Signature upon delivery, missed deliveries and denial of receipt

If you select the Next Day Delivery option at checkout, your order will require a signature upon delivery. Parcels shipped on this basis cannot be left without signatures. If you miss the delivery person, a card will be left to give you instructions to either arrange a redelivery or to collect it from your local sorting office / delivery depot.

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then Ian Coley Sporting Ltd. will inform you by email when Ian Coley Sporting Ltd. receive the item. We will then attempt to re-dispatch. If further to dispatch it is undelivered again, we reserve the right to charge delivery charges for subsequent deliveries. Please note that for items that were undelivered through fault of the consumer and a refund is requested, Ian Coley Sporting Ltd. reserve the right to deduct our outwardly shipping fees from the refund total.

In the case of a parcel being signed for, if the customer denies receiving the package, this is called a ‘Denial of Receipt’. Under these circumstances, we must contact the Royal Mail to confirm the delivery details, who will in turn contact the customer to ask for written documentation to be completed to confirm that the parcel has not been received. These circumstances must be mediated by the delivery service and we cannot take action until it has been confirmed whether or not the parcel was received by the customer.

6. Late deliveries or dispatch

Although Ian Coley Sporting Ltd. are able to ship almost every order in the specified delivery timescale, in very rare circumstances there may be a delay. Ian Coley Sporting Ltd. regret that this situation can occur occasionally; should this happen, your order will be processed as a matter of urgency.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, Ian Coley Sporting Ltd. will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.

7. Compensation for late deliveries

If a delivery is late, e.g. the postal service fails to deliver within the guaranteed timescale, then Ian Coley Sporting Ltd. will provide a refund of any delivery charges that were charged to you. If the delivery was free, Ian Coley Sporting Ltd. do not provide any compensation. Compensation will not be provided to cover consequential losses, e.g. time taken off work to receive deliveries or if the item is intended as a gift and arrives late.

8. Lost Deliveries

Ian Coley Sporting Ltd. use Royal Mail for all of our Gift Voucher deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered.

Refunds & Cancellations

1. Refunds

You are entitled to a refund if you change your mind and no longer want the Gift Vouchers you have ordered. Gift Vouchers must be un-used.

• You must notify us in within 14 days of receiving your order that you wish to cancel. Please email shootingschool@iancoley.co.uk
• You then have 14 days in which to return the vouchers to us.
• We will process your refund within 14 days of receiving the returned vouchers.

2. Amendments & Cancellations

Gift Vouchers are valid for a period of 12 months from date of purchase. Booking of experiences is subject to availability, so we recommend that you make your booking as soon as possible to avoid disappointment. We do get booked up quite far in advance, especially on Saturdays.

In the unlikely event that we cannot accommodate you within the 12-month timeframe, we will do our best to try and accommodate you on another date if possible.

For non-monetary experience vouchers, we require 24 hours’ notice if you intend to amend or cancel a booking, otherwise the full amount will be payable.

Last Updated: December 2018